Customer Success Manager

Job Summary

As a full-time remote Customer Success Manager I, the successful candidate will manage and grow relationships with assigned customer accounts, drive product adoption, and partner cross-functionally to enhance customer experiences and ensure compliance with safety and operational goals.

Key Responsibilities

• Manage and grow relationships with assigned customer accounts, serving as the primary post-sale contact
• Develop and execute customer success plans focused on adoption, retention, and long-term value realization
• Conduct regular business reviews and customer check-ins, providing insights and recommendations for improvement

Required Qualifications

• 2+ years of experience in Customer Success, Account Management, or a related client-facing role
• Proven ability to build strong customer relationships and support retention and growth objectives
• Experience managing multiple customer accounts and priorities in a fast-paced environment
• Proficiency with Salesforce, Gainsight, HubSpot, or similar CRM/customer success platforms
• Bachelor's degree or equivalent professional experience