Customer Success Manager

Job Summary

Proactively managing customer relationships, the full-time Customer Success Manager will ensure clients derive maximum value from services, focusing on customer satisfaction, retention, and growth in a fully remote environment.

Key responsibilities

• Demonstrate value to customers through proactive communication and threat intelligence sharing
• Identify growth opportunities and develop strategies for long-term customer success
• Establish and maintain strong relationships with key stakeholders, acting as the main point of contact for inquiries and concerns

Required qualifications

• 3+ years of experience in a customer-facing post-sales role within the cybersecurity industry
• Experience with MDR or cybersecurity services is a plus
• BA/BS degree or equivalent work experience
• Experience presenting to diverse audiences, including C-Level Executives
• Ability to thrive in a fast-paced, high-growth environment