Customer Success Manager

Job Summary

Supporting Glofox and Ignite customers in the Americas region, the full-time remote Customer Success Manager will engage key stakeholders, conduct training sessions, and drive customer retention and engagement while acting as a trusted advisor for platform queries.

Key responsibilities

• Support customers post-onboarding by conducting platform health checks and aiding in product adoption
• Drive improved results for KPIs including client retention, customer health scores, and new feature adoption
• Identify opportunities to add value for customers through training and effective use of platform features

Required qualifications

• 3+ years of relevant experience in SaaS Onboarding, Account Management, or Customer Success
• High emotional intelligence and interpersonal skills for working with diverse stakeholders
• Strong organizational and time management skills
• Coachable, self-motivated, and resilient with a desire to build meaningful partnerships
• Experience presenting to internal and external stakeholders