Customer Success Manager

Job Summary

Managing a portfolio of enterprise accounts, the full-time remote Customer Success Manager will ensure customer satisfaction through effective communication, coordination, and proactive account management.

Key responsibilities

• Manage ongoing communication with clients, including regular check-ins and follow-ups after calls
• Maintain accurate account health notes and Jira tickets, ensuring timely updates and visibility on account status
• Collaborate with cross-functional teams to support onboarding, technical issues, and account renewals

Required qualifications

• 5+ years in Customer Success or Technical Account Management within a B2B SaaS or cybersecurity environment
• Experience managing enterprise accounts and working with both technical and executive stakeholders
• Exceptional organizational skills with a proven ability to track follow-ups and action items
• Familiarity with tools such as Jira or Salesforce is advantageous
• Background in cybersecurity or AI/ML is a plus, but not required