Customer Success Manager

Job Summary

To support government and regulatory clients, the full-time Customer Success Manager will build and maintain relationships with licensure boards and associations, ensuring successful product adoption and ongoing engagement in a remote setting.

Key responsibilities

• Serve as the primary contact for a portfolio of clients, fostering trusted relationships to support long-term partnerships
• Onboard new users and conduct training sessions to ensure effective utilization of compliance management technology
• Lead regular check-ins and account reviews to assess client needs and proactively address concerns

Required qualifications

• 2+ years of experience in Customer Success, Account Management, or a similar role, preferably in technology or software
• Experience working with government agencies or licensure boards is strongly preferred
• Bachelor's degree in a related field or equivalent professional experience
• Solid understanding of compliance management principles and practices
• Proficiency in CRM or Customer Success software such as Gainsight, HubSpot, or Salesforce