Customer Success Manager

Job Summary

Supporting all non-digital incentive programs, the full-time remote Customer Success Manager will manage project execution, client relationships, and operational excellence for CPG and Retail marketers.

Key responsibilities

• Coordinate execution of In-Store, Merchandising, At Home, and Digital Media programs, including contract management and program reporting
• Collaborate with Sales to provide executional details and pre-sale support for assigned accounts
• Manage day-to-day account activities, maintaining status grids and troubleshooting client inquiries

Required qualifications

• Bachelor's Degree in Business, Communications, Marketing, or related field, or equivalent work experience
• 2-3 years of experience in Campaign Management, Customer Success, or Client Services
• Strong organizational and time management skills with the ability to handle multiple priorities
• Proven problem-solving abilities with a focus on customer-first solutions
• Proficiency in Office (Excel/Word/PPT); Salesforce experience is a plus