Customer Success Manager

Job Summary

Owning the customer lifecycle, the remote Customer Success Manager will manage onboarding, drive subscription renewals, and foster customer relationships to ensure satisfaction and retention.

Key responsibilities

• Oversee customer experience to promote adoption and satisfaction with the Appspace platform
• Conduct regular check-in meetings to identify challenges and ensure smooth software operation
• Facilitate training sessions and collaborate with cross-functional teams to address customer needs

Required qualifications

• 3-5 years of experience in business development, account management, or sales with a focus on customer support
• Experience in the computer software industry, preferably SaaS
• Familiarity with Salesforce and ability to train customers on software changes
• Degree in Business, Computer Science, Information Technology, or a related field is preferred
• Self-motivated and proactive with strong organizational and multitasking skills