Customer Success Manager

Job Summary

Acting as a trusted advisor, the full-time Customer Success Manager will ensure customer satisfaction, retention, and growth by managing key accounts and delivering exceptional support in a remote environment.

Key Responsibilities

• Maintain a gross retention rate of 90% or higher for assigned accounts through proactive engagement
• Identify upselling and cross-selling opportunities to achieve a strong net retention rate
• Deliver exceptional support and strategic guidance to maintain high customer satisfaction scores

Required Qualifications

• 3+ years of experience in Customer Success, Account Management, or a client-facing role in a B2B environment
• Proven track record of meeting or exceeding retention and satisfaction goals
• High emotional intelligence and proficiency in de-escalation tactics
• Ability to understand customer pain points and align them with solutions
• Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot)