Customer Success Manager

Job Summary

Driving client adoption of the Judi Care healthcare navigation platform, the full-time Customer Success Manager will lead product demonstrations, facilitate client training, and create documentation while working remotely.

Key responsibilities

• Lead live product demos and training sessions for clients during implementation and post-launch
• Translate product workflows into engaging training materials and documentation tailored for different client audiences
• Serve as a primary point of contact for clients, managing questions, issues, and feedback while providing go-live support

Required qualifications

• Bachelor's degree in a relevant field or equivalent experience in PBM or HealthTech
• 4+ years of experience in customer success, client training, or implementation roles within healthcare technology
• Demonstrated experience training users on software platforms and explaining technical workflows to non-technical audiences
• Strong client-facing presence with experience leading demos and presentations
• Proficiency with productivity and collaboration tools such as Microsoft Office, Confluence, and Jira