Customer Success Manager

Job Summary

Managing a portfolio of approximately 30 EMEA accounts, the full-time Customer Success Manager will focus on customer retention, renewals, and delivering measurable outcomes while working remotely from the UK.

Key responsibilities

• Manage customer accounts and implement proactive retention strategies to support renewals and gross revenue retention
• Lead outcome planning with customers, conducting structured business reviews to assess progress and establish next steps
• Drive customer engagements and collaborate cross-functionally with Sales, Product, and Support teams to ensure successful initiative delivery

Required qualifications

• 3-6 years of experience in Customer Success, Account Management, or similar client-facing roles
• Experience with SaaS or recurring revenue customers
• Familiarity with renewals, retention strategies, or customer growth initiatives
• Strong organizational and project management skills to manage multiple accounts effectively
• Bachelor's degree required