Customer Success Manager

Job Summary

Serving as the primary post-sales partner for a portfolio of approximately 30 enterprise accounts across the US Central region, the full-time remote Customer Success Manager will guide customers through onboarding, adoption, and renewal processes while driving measurable business outcomes and customer satisfaction.

Key responsibilities

• Own a portfolio of enterprise customers, managing onboarding, adoption, and renewals
• Lead customer kickoffs and success planning, aligning stakeholders on goals and measurable outcomes
• Monitor customer health and product usage to proactively identify risks and drive resolution

Required qualifications

• Experience managing a portfolio of enterprise SaaS customers, including kickoffs and QBRs
• Ability to translate product usage into measurable business outcomes and ROI narratives
• Technical fluency in engaging with IT and engineering stakeholders on automation and integrations
• Proven track record of supporting renewals and driving retention and growth outcomes
• Strong operational skills to manage priorities and maintain stakeholder alignment effectively