Customer Success Manager

Job Summary

Owning and nurturing relationships with government agencies and public entities, the full-time remote Customer Success Manager will proactively engage clients, ensure effective platform adoption, and drive retention and satisfaction metrics.

Key responsibilities

• Serve as the primary point of contact for a portfolio of government agencies, ensuring they derive value from the platform
• Conduct proactive outreach and coordinate onboarding, training, and follow-up activities to maintain high engagement levels
• Collaborate with internal teams to address client needs and provide insights for product improvements

Required qualifications

• 1-3 years of experience in Customer Success, Account Management, or a client-facing coordination role
• Experience in B2B SaaS, marketplaces, or the public sector is a strong plus
• Proficiency with CRM tools and outreach tracking
• Familiarity with government agencies and procurement processes is beneficial
• Must be based in the Central Time zone or further East