Customer Success Manager

Job Summary

Owning and managing multiple complex health plan accounts, the full-time remote Customer Success Manager will build trusted client relationships, coordinate cross-functional teams to resolve issues, and drive customer satisfaction and retention within the healthcare ecosystem.

Key responsibilities

• Serve as the primary point of contact for customer success and relationship management of assigned health plan accounts
• Facilitate resolution of client issues by coordinating with Engineering, Product, and other internal teams
• Proactively identify risks and opportunities to enhance client satisfaction and protect recurring revenue

Required qualifications

• Experience managing multiple enterprise or complex customer accounts in healthcare or related environments
• Strong relationship-building skills with confidence in engaging executive-level stakeholders
• Proven ability to navigate ambiguity and drive outcomes through influence
• Comfort handling escalations and facilitating resolutions across multiple internal teams
• Healthcare industry experience preferred, with strong soft skills and leadership presence