Customer Success Manager

Job Summary

Building client loyalty and success, the full-time remote Customer Success Manager will develop and implement a touchpoint strategy for small market accounts, ensuring product adoption and client satisfaction while acting as the voice of the customer.

Key responsibilities:

• Aid company growth by nurturing and building relationships across a portfolio of clients
• Establish clear goals and metrics with clients, periodically reassessing and reviewing progress
• Collaborate with various departments to ensure ongoing customer satisfaction and identify upselling opportunities

Required qualifications:

• Ability to articulate customer business requirements and anticipate needs based on common scenarios
• Skilled at solving business problems using the Energage platform and offerings
• Strong multi-task management skills across varied responsibilities
• Experience maintaining accurate records in SalesForce.com
• High level of intellectual curiosity and a consultative approach to developing rapport with clients