Customer Success Manager

Job Summary

To support a growing customer base, the full-time Customer Success Manager will serve as a strategic partner for high-value clients, managing account health, driving customer satisfaction, and ensuring successful product adoption in a dynamic environment.

Key responsibilities

• Acting as the primary point of contact for operational needs within a portfolio of complex, high-value customers
• Partnering with clients to define objectives and execute Mutual Action Plans to drive operational improvements
• Facilitating client meetings to review progress, manage escalations, and deliver proactive communication regarding product updates

Required qualifications

• 5-10+ years of experience in Customer Success, Consulting, Professional Services, or Support roles with large or enterprise clients
• Strong technical acumen and strategic consulting skills, with a proficiency in multi-product SaaS environments
• Deep understanding of client business processes and ability to align product capabilities to measurable outcomes
• Experience managing complex global client relationships across business units and time zones
• High emotional intelligence and proven ability to lead cross-functional collaboration under pressure