Customer Success Manager

Job Summary

Working remotely in a full-time capacity, the Customer Success Manager will manage customer onboarding, develop success plans, and conduct regular check-ins to ensure a seamless experience and long-term success for clients.

Key responsibilities

• Onboard new customers and transition them to post-deployment success plans
• Conduct Monthly or Quarterly Success Reviews to measure progress and identify improvement areas
• Facilitate renewals of subscriptions and support agreements while maximizing customer satisfaction

Required qualifications

• 1-5 years of experience in a Customer Success or account management role at a B2B SaaS company
• Proven experience managing enterprise-level accounts, including customer escalation and issue resolution
• Ability to collaborate and build strong relationships with clients and internal teams
• Experience working with cross-functional teams, including Sales, Services, and Product Management
• A passion for customer service and helping businesses succeed with technology solutions