Customer Success Manager

Job Summary

Proactively managing a portfolio of 80-100 clients, the full-time Customer Success Manager will drive customer retention and growth by ensuring adoption of the platform, executing project milestones, and facilitating renewals in a remote environment.

Key responsibilities

• Manage the customer lifecycle from onboarding to renewal, ensuring client satisfaction and engagement
• Collaborate with the Account Management team to identify and capitalize on expansion opportunities
• Collect and communicate customer feedback to internal teams to enhance service delivery and product offerings

Required qualifications

• 3-5 years of experience in Customer Success or Account Management
• Proven track record of driving customer retention and growth
• Strong relationship-building and presentation skills
• Exceptional analytical skills for client data analysis
• Ability to travel domestically up to 10% for client meetings and conferences