Customer Success Manager

Job Summary

Leading a team of Customer Success Managers, the full-time Manager of Customer Success will focus on driving customer engagement, retention, and growth in a remote environment while ensuring operational excellence and team development.

Key responsibilities

• Lead, mentor, and coach a team of Customer Success Managers to achieve KPIs and deliver exceptional customer experiences
• Monitor team performance metrics and ensure adherence to best practices and processes for scalable customer success outcomes
• Collaborate cross-functionally with Marketing, Product, and other teams to address customer needs and align on strategic goals

Required qualifications

• 5+ years of Customer Success Management experience in EdTech/SaaS
• 2+ years of Sales Management experience
• Proficiency in SFDC, Google Workspace, and Zoom
• Experience with Tableau and data analysis for strategic decision-making
• Strong development coaching and leadership skills