Customer Success Manager

Job Summary

Leading a team of Customer Success Managers, the full-time Manager of Customer Success will focus on driving customer engagement, retention, and growth in the Secondary Education sector while working remotely.

Key responsibilities

• Lead, mentor, and coach a team of Customer Success Managers to achieve KPIs and deliver exceptional customer experiences
• Monitor and analyze team performance metrics to ensure adherence to best practices and scalable outcomes
• Collaborate cross-functionally with Marketing, Product, and other teams to align on strategic goals and address customer needs

Required qualifications

• 5+ years of Customer Success Management experience in EdTech/SaaS
• 2+ years of Sales Management experience
• Proficiency with SFDC, Google Workspace, and Zoom
• Experience with Tableau is a plus
• Strong analytical skills for data-driven decision-making