Customer Success Manager

Job Summary

Seeking a strategic and customer-focused Customer Success Manager, the full-time remote position will build relationships with enterprise customers, ensuring satisfaction and driving product adoption while leveraging legal operations expertise to address client needs.

Key Responsibilities:

• Build strong relationships with enterprise customers to understand their legal operations goals and drive value realization from Onit solutions
• Serve as the primary point of contact for strategic accounts, ensuring a seamless and proactive customer experience
• Guide customers through onboarding, configuration recommendations, and best practices tailored to their maturity and objectives

Required Qualifications:

• 5+ years of experience in a customer-facing role, such as legal operations or customer success
• Proven success supporting enterprise clients in a SaaS environment, preferably in B2B legal tech
• Familiarity with legal ops processes, including eBilling platforms and matter management
• Experience mapping legal workflows and identifying opportunities for automation and process improvement
• Strong ability to engage with both technical stakeholders and non-technical users in legal operations