Customer Success Manager

Job Summary

Managing a portfolio of mid-market clients, the fully remote Customer Success Manager will be responsible for understanding customer goals, executing success plans, and driving adoption and satisfaction with the company's solutions.

Key responsibilities

• Partner with customers to understand their strategic goals and develop success plans
• Manage customer relationships post-implementation to ensure retention and expansion
• Collaborate cross-functionally with various teams to address customer needs and drive accountability

Required qualifications

• Experience in Customer Success, Consulting, Project Management, or Account Management in a SaaS environment
• Fluent in German and English; Swiss German is a plus
• Strong understanding of SaaS business drivers and customer value
• Proven ability to communicate effectively with diverse stakeholders
• Curiosity and a proactive approach to problem-solving and customer engagement