Customer Success Manager

Job Summary

Seeking a strategic and customer-focused Customer Success Manager, this full-time remote position will manage client relationships in the CPG trade management sector, guiding customers toward measurable business value and deeper platform adoption.

Key Responsibilities and Impact

• Build deep, trusted relationships with customers by acting as a proactive strategic advisor
• Analyze customer usage patterns and business context to identify adoption gaps and growth opportunities
• Champion customer success internally by advocating for improvements across product, sales, and marketing

Required Qualifications

• 5+ years of experience in Trade Promotion Management with a strong understanding of trade spend
• Experience in the CPG industry, particularly with deductions, accruals, and trade finance
• Strong critical thinking skills to analyze ambiguous situations and develop evidence-based recommendations
• Exceptional written and verbal communication skills tailored to various audiences
• Proactive account leadership with a customer-first mindset and technical aptitude with SaaS platforms