Customer Success Manager

Job Summary

To support customer engagement and retention, the full-time Customer Success Manager will build long-term relationships with clients, ensure timely renewals, and serve as a trusted advisor while working remotely.

Key responsibilities

• Build long-term relationships with customers and ensure timely renewals
• Serve as a trusted advisor, advocating solutions while collaborating with various internal teams
• Develop and manage customer success strategies, account plans, and performance reports

Required qualifications

• College Degree or equivalent experience
• 3-5 years of experience in Enterprise Customer Success, Account Management, or Customer Service
• Previous experience in a technology company, preferably SaaS
• Proficient in generating reports and analyzing data
• Ability to manage multiple customers simultaneously and work effectively in a startup environment