Customer Success Manager

Job Summary

To drive customer engagement and success, the full-time Customer Success Manager will lead onboarding efforts, build long-term relationships, and implement retention strategies while working remotely.

Key responsibilities

• Lead impactful customer onboarding experiences to ensure long-term success
• Design and execute strategies to minimize churn and enhance customer retention
• Cultivate strong relationships with customers through regular check-ins and proactive support

Required qualifications

• Experience with CRM systems such as GoHighLevel, Close.io, or Hubspot
• Experience in building and troubleshooting workflows and automations in HubSpot, GHL, Zapier, or similar platforms
• Some experience in customer success, account management, or a related role (SaaS or CRM preferred)
• Exceptional interpersonal skills with a proven ability to build rapport quickly
• A proactive mindset with strong problem-solving abilities and a passion for technology