Customer Success Manager

Job Summary

Owning the customer journey, the full-time Customer Success Manager will focus on onboarding, adoption, and long-term success while working remotely to drive customer engagement and growth.

Key responsibilities

• Manage the customer journey from setup and onboarding to adoption and long-term success
• Capture and structure customer feedback to inform product and engineering decisions
• Build strong relationships with customers to facilitate expansions and renewals

Required qualifications

• Background as a former founder, early employee, or operator in a startup environment
• Experience in technical, finance, economics, or product roles
• Proficiency in B2B SaaS, enterprise software, or data-heavy products
• Familiarity with analytics platforms, BI tools, or workflow systems
• Strong customer-facing experience with a proven ability to guide and close deals