Customer Success Manager

Job Summary

To support a growing fulfillment operation, the full-time remote Customer Success Manager will manage customer relationships, handle escalations, and collaborate with internal teams to optimize processes and ensure exceptional service.

Key responsibilities:

• Manage customer relationships as the primary point of contact for inquiries and escalations
• Collaborate with IT and operations teams to streamline fulfillment processes and enhance customer satisfaction
• Provide actionable insights from customer feedback to drive improvements and monitor service metrics

Required qualifications:

• BA/BS degree in Business Administration, Information Technology, or a related field is preferred
• Minimum 3 years of experience in Customer Success Management
• Experience in the eCommerce fulfillment industry is preferred
• Ability to communicate effectively in English, both written and verbal
• Strong time management and project management skills