Customer Success Manager

Job Summary

To support a growing client portfolio, the full-time Customer Success Manager will manage onboarding, client communication, and retention strategies while working remotely in the US or Canada.

Key Responsibilities

• Own the end-to-end onboarding process for new clients, ensuring clear communication and a smooth launch
• Serve as the primary point of contact for approximately 30 client accounts, conducting regular check-ins and performance reviews
• Collaborate with the media buying team to align on campaign strategies and proactively address client needs

Required Qualifications

• 1-4 years of experience in Client Success, Account Management, or a client-facing role
• Working knowledge of Meta Ads and familiarity with Google Ads concepts
• Exceptional verbal communication skills with native or near-native English fluency
• Highly coachable with an ownership mentality and a performance-driven mindset
• Experience in a digital marketing agency environment is a strong plus