Customer Success Manager

Job Summary

To support a growing portfolio of publishers, the full-time Customer Success Manager will act as the primary technical advisor, focusing on optimizing ad performance and ensuring client satisfaction in a remote environment.

Key responsibilities

• Own publisher relationships from onboarding through long-term growth and retention, ensuring account success
• Serve as the primary technical point of contact for a portfolio of premium and enterprise-level publisher accounts
• Proactively monitor and analyze ad performance, implementing technical optimizations to drive revenue growth

Required qualifications

• 3-5 years of experience in Technical Account Management, Customer Success, or Ad Ops within the Ad Tech ecosystem
• Advanced knowledge of Google Ad Manager and Google Analytics
• Deep understanding of the programmatic advertising ecosystem, including header bidding and ad serving principles
• Familiarity with web technologies such as HTML, CSS, and JavaScript, along with experience using browser developer tools
• Experience with CRM and project management tools like HubSpot, Jira, and Zendesk