Customer Success Manager

Job Summary

Serving as a key partner for customer organizations, the full-time remote Customer Success Manager will build and maintain relationships, manage major customer incidents, and analyze data to identify trends and risks.

Key responsibilities

• Act as a point of contact for major customer incidents, managing expectations and communications through resolution
• Analyze customer data to identify technical trends and risks, and monitor adoption and utilization trends
• Provide proactive guidance on Ping's features based on customer interests and business objectives

Required qualifications

• A minimum of 4 years of experience in Customer Success or related fields
• Experience in consulting and implementing IT systems, preferably in cloud services or identity management
• Strong technical aptitude to understand customer use cases and architectural requirements for Ping solutions
• Experience with SFDC, Gainsight, or equivalent CRM systems
• Solid understanding of Cloud Solutions