Customer Success Manager

Job Summary

Driving customer success and account management, the full-time Manager of Customer Success will lead a team to enhance client satisfaction, reduce churn, and promote product adoption while working remotely.

Key responsibilities

• Establish clear team goals and priorities aligned with the Customer Success strategy
• Enable customer success outcomes by managing key performance indicators and reducing customer churn
• Build trusting relationships with client operational leadership and coordinate cross-functional project management for escalated client issues

Required qualifications

• Bachelor's degree or equivalent work experience required
• 5+ years in Customer Success/Account Management leadership roles required
• 5+ years of working knowledge of healthcare benefits/pharmacy benefits/commercial health insurance required
• Executive-level communication and interpersonal skills
• Ability to work independently and as part of a cross-functional team