Customer Success Manager

Job Summary

Owning the full post-sale lifecycle for embedded API and white-label partners, the full-time Customer Success Manager will drive partner onboarding, manage health scores, and facilitate quarterly business reviews in a remote capacity across Latin America and Estonia.

Key responsibilities

• Drive partners from contract signature to first live formation within 14 to 30 days
• Maintain a documented health score for every active partner and track partner-sourced downstream revenue
• Run structured quarterly business reviews and manage the at-risk designation process

Required qualifications

• 3 to 6+ years in B2B SaaS account management, customer success, or partnerships
• Experience managing a book of 20+ B2B partners or accounts simultaneously
• Familiarity with API documentation and integration requirements
• Demonstrated experience with HubSpot CRM, logging partner interactions and maintaining pipeline stages
• Bachelor's degree or equivalent experience