Customer Success Manager

Job Summary

Supporting a major Canadian financial institution, the full-time Customer Success Manager will manage customer relationships, drive adoption of FICO solutions, and oversee onboarding and renewals while working remotely.

Key responsibilities

• Drive customer lifecycle management, ensuring value delivery, renewals, and identification of upsell opportunities
• Collaborate with Key Account Managers to execute account plans and maintain revenue forecasts
• Oversee customer onboarding and implementation support, ensuring high satisfaction and operational readiness

Required qualifications

• Bachelor's degree or equivalent commercial experience
• Experience managing clients with complex use cases and multiple stakeholders
• Background in SaaS or software industries with strong client management skills
• Deep familiarity with Canadian financial services, ideally with experience at major banks
• Strong ability to understand customer objectives and guide clients toward measurable success outcomes