Customer Success Manager

Job Summary

Leading a high-performing Customer Success team, the full-time Manager of Customer Success will oversee the customer lifecycle for mid-market and enterprise accounts, focusing on implementation, adoption, renewals, and expansion in a fully remote environment.

Key responsibilities

• Execute, lead, coach, and mentor the Customer Success team to drive performance
• Develop and implement scalable playbooks for onboarding, adoption, and renewals
• Collaborate with Finance and Sales to drive renewal strategies and identify growth opportunities

Required qualifications

• 7+ years of experience in Customer Success or related roles within B2B SaaS or fintech
• 5+ years of people management experience, with a proven ability to scale post-sales teams
• Strong analytical skills and a track record of improving customer adoption and retention
• Experience managing strategic enterprise customer portfolios
• Bachelor's degree in Engineering or a related technical field