Customer Success Manager

Job Summary

Managing customer accounts across multiple OEMs, the full-time remote Customer Success Manager II will enhance customer relationships by providing website performance expertise, conducting monthly product reviews, and addressing customer requests and issues.

Key responsibilities:

• Provide monthly product review reporting and optimization recommendations to improve customer websites
• Analyze and review customers' digital performance, ensuring service level agreements are met
• Manage multiple accounts, tracking project statuses and communicating with stakeholders

Required qualifications:

• Bachelor's degree or equivalent experience
• Google Analytics Certified
• 2+ years of account management and/or dealership experience
• Proficient knowledge of MS Office Suite and Salesforce Service Cloud
• Ability to work various shifts, including evenings and weekends