Customer Success Manager

Job Summary

Managing customer relationships, the full-time Customer Success Manager will drive retention and satisfaction by ensuring successful product adoption and collaborating with cross-functional teams in a dynamic, remote environment.

Key Responsibilities:

• Serve as the primary point of contact for customers, overseeing their adoption and success journey
• Proactively monitor customer health and engage with clients to ensure satisfaction and identify areas for improvement
• Collaborate with Sales, Support, and Product teams to address customer needs and optimize their experience with the platform

Required Qualifications:

• Bachelor's degree and/or 3+ years of directly related experience
• Working knowledge of the vacation rental or short-term rental industries
• Demonstrated ability to work with executive-level clients
• Project management experience preferred
• Comfortable using AI tools in daily workflows to enhance capacity and output quality