Customer Success Manager

Job Summary

Owning the post-sale journey for a portfolio of nonprofit and grant-writing customers, the full-time remote Customer Success Manager will manage onboarding, engagement, retention, and expansion while building relationships and strategies to enhance customer satisfaction and account health.

Key responsibilities

• Own post-sale onboarding, engagement, retention, and expansion across a portfolio of accounts
• Drive customer satisfaction and adoption by evaluating metrics and conducting business reviews
• Co-create engagement strategies with Customer Enablement Managers and serve as the voice of the customer

Required qualifications

• 3+ years in a customer-facing Customer Success or Account Management role in SaaS, managing 300+ accounts
• Proven relationship-building skills, including managing challenging conversations with leadership-level customers
• Strong written and verbal communication skills
• Ability to navigate ambiguity and change in a fast-paced environment