Customer Success Manager

Job Summary

Driving client value realization, the full-time Customer Success Manager will manage day-to-day client relationships, execute success plans, and identify growth opportunities while working remotely.

Key responsibilities

• Execute success plans aligned with client outcomes and track usage trends
• Own ongoing client relationships and lead recurring meetings to ensure alignment
• Identify risks and upsell signals, coordinating with internal teams for proactive engagement

Required qualifications

• 5+ years of experience in Customer Success, Account Management, or similar roles
• Experience in SaaS or data services preferred
• Strong ability to interpret and communicate data-driven insights to clients
• Proficiency with CRM and reporting tools (e.g., HubSpot, DOMO, Zendesk)
• Proven ability to manage multiple accounts with structured execution