Customer Success Manager

Job Summary

Leading a team to enhance customer engagement and retention, the full-time remote Customer Success Manager will drive customer satisfaction and maximize platform adoption for clients in the online ordering and restaurant technology sector.

Key responsibilities:

• Reduce customer churn through proactive monitoring and tailored retention strategies
• Increase customer lifetime value by fostering relationships and identifying upselling opportunities
• Improve customer experience by addressing needs and ensuring seamless interactions with the platform

Required qualifications:

• 5+ years of experience in customer retention, customer success, or account management, preferably in SaaS or restaurant technology
• Experience managing a customer-facing team with a proven ability to drive performance
• Strong analytical skills to interpret customer data and develop actionable retention strategies
• Deep commitment to delivering exceptional customer experiences and building strong client relationships
• Familiarity with SaaS platforms, restaurant tech, or online ordering systems is a plus