Customer Success Manager

Job Summary

To support a growing DataOps platform, the full-time Customer Success Manager will design onboarding processes, manage customer renewals, and track usage signals to identify expansion opportunities while working remotely.

Key responsibilities

• Design and run onboarding for new customers to ensure they see value within 30 days
• Own renewals for the customer portfolio and proactively identify risks
• Build processes for quarterly business reviews and health checks to align with customer outcomes

Required qualifications

• 3-6 years of experience in B2B SaaS Customer Success with a proven track record of managing a book of business
• Experience in early-stage startup environments (Seed - Series A) with a comfort for ambiguity and change
• Experience working with Mid-Market and Enterprise customers to create effective customer journeys
• Technical fluency to engage with technical personas, without needing to be an engineer
• Strong communication skills to build trust quickly with customers