Customer Success Manager

Job Summary

Acting as the primary point of contact for approximately 100 assigned accounts, the full-time remote Customer Success Manager will build strong relationships with customers, optimize their use of ServiceTitan, and drive retention and revenue growth through proactive engagement and value-driven strategies.

Key responsibilities

• Manage account ownership and serve as the main point of contact for customer inquiries and issues
• Drive customer value and ROI by guiding clients in maximizing their use of the ServiceTitan platform
• Utilize data analysis to track success metrics and design targeted engagement campaigns for customers

Required qualifications

• 2+ years of experience in customer-facing roles, such as customer success or account management
• Strong understanding of customer value and business outcomes
• Experience in product training and the ability to communicate effectively about ServiceTitan
• Proven ability to manage multiple projects and customer accounts simultaneously
• Self-motivated and able to work effectively in a remote setting