Customer Success Manager

Job Summary

Owning the post-sale experience for specialty contractor customers, the full-time remote Growth Customer Success Manager will manage a large portfolio of accounts through a scalable engagement model that includes onboarding, health monitoring, and AI-enhanced outreach.

Key responsibilities

• Drive strong renewal rates for a high-volume portfolio of SMB accounts through scalable engagement strategies
• Lead lightweight onboarding experiences and monitor health scores to proactively address at-risk accounts
• Design and implement automated outreach sequences while collaborating with the Support team to ensure timely customer responses

Required qualifications

• Experience as a PM or PE at a commercial contractor
• Familiarity with change order request processes
• Demonstrated proficiency using AI tools in a professional context
• Strong analytical skills with the ability to analyze data and usage metrics
• Excellent written communication skills for crafting compelling outreach