Customer Success Manager

Job Summary

Leading a team of Customer Success Managers, the full-time remote Manager, Customer Success will coach and develop staff, support customer retention and engagement initiatives, and act as an escalation point for complex customer situations.

Key responsibilities

• Lead, mentor, and develop a team of Customer Success Managers (CSMs)
• Support customer retention, engagement, adoption, and health initiatives
• Act as an escalation point for complex customer situations and drive resolution

Required qualifications

• 7+ years of experience in Customer Success, Account Management, or a related SaaS customer-facing role
• 2+ years of people leadership or team management experience preferred
• Experience managing customer escalations and competing priorities in a fast-paced environment
• Data-driven mindset with the ability to interpret customer trends and performance metrics
• Strong organizational and problem-solving skills