Customer Success Manager

Job Summary

Leading a team of Customer Success Managers, the full-time Manager of Customer Success will drive customer engagement and retention strategies while working remotely and ensuring operational excellence in the EdTech sector.

Key responsibilities

• Lead, mentor, and coach a team of Customer Success Managers to achieve their KPIs and deliver exceptional customer experiences
• Monitor team performance metrics and ensure adherence to best practices for scalable customer success outcomes
• Collaborate cross-functionally with Marketing, Product, and other teams to align on strategic goals and address customer needs

Required qualifications

• 5+ years of Customer Success Management experience in EdTech/SaaS
• 2+ years of Sales Management experience
• Proficiency with Salesforce (SFDC), Google Workspace, and Zoom
• Experience with data analysis and decision-making based on metrics
• Strong development coaching and leadership skills