Customer Success Manager

Job Summary

Experienced and results-oriented, the full-time remote Customer Success Manager will own and manage a dedicated portfolio of valued customers, driving product adoption and ensuring measurable ROI while securing renewals and expansion opportunities.

Key responsibilities:

• Own the entire customer lifecycle from onboarding to renewal, executing detailed Customer Success Plans
• Prepare and lead quarterly Executive Business Reviews (EBRs) to demonstrate value and present recommendations
• Proactively monitor customer health metrics and manage the renewal process to secure long-term contracts

Required qualifications:

• Minimum of 2 years of experience as a Customer Success Manager in a B2B SaaS environment
• Proven ability to manage a high-value book of business and drive net revenue retention
• Strong analytical skills with experience interpreting data to build business cases
• Expertise in Customer Success Management platforms such as Salesforce or HubSpot
• Bachelor's degree preferred in Business, Marketing, or a related field