Customer Success Manager

Job Summary

Owning the health and performance of assigned client accounts, the full-time hybrid Customer Success Manager will proactively manage client relationships, deliver actionable insights, and drive growth opportunities while ensuring the effective use of Motive's products and services.

Key responsibilities

• Serve as the primary point of contact for clients, managing expectations and communications
• Monitor client performance across key automotive and digital KPIs, providing actionable insights during regular meetings
• Support client onboarding and adoption of Motive's tools, leading training sessions with client teams

Required qualifications

• 2+ years of experience in customer success, account management, or consulting within the automotive industry
• Proficiency in working with performance data, analytics, and reporting
• Strong consultative communication skills to build trust with client stakeholders
• Highly organized with the ability to manage multiple accounts and priorities
• Collaborative mindset, comfortable working cross-functionally