Customer Success Manager

Job Summary

To enhance customer satisfaction across the APAC region, the full-time Customer Success Manager will manage client relationships, drive product adoption, and ensure successful onboarding remotely from Malaysia.

Key responsibilities

• Manage a portfolio of clients to ensure successful onboarding and product adoption
• Develop and maintain strong relationships with customers to drive satisfaction and retention
• Collaborate with cross-functional teams to address customer needs and enhance service delivery

Required qualifications

• Proven experience in customer success or account management roles
• Strong understanding of customer success metrics and best practices
• Ability to work independently and manage multiple client accounts effectively
• Experience in the technology or SaaS industry preferred
• Fluency in English; proficiency in additional APAC languages is a plus