Customer Success Manager

Job Summary

Passionate about delivering exceptional customer experiences, the full-time remote Customer Success Manager will manage client onboarding, retention, and relationship management for large law firms, ensuring they leverage technology effectively to drive efficiency and profitability.

Key responsibilities

• Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for clients
• Guide new clients through successful implementation and onboarding, tailoring strategies to their unique needs
• Serve as the primary point of contact for clients, fostering strong, long-term relationships and coordinating cross-functional projects

Required qualifications

• 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment
• Polished communication and presentation skills, with the ability to engage senior legal professionals
• Preferred Juris Doctor (J.D.) or prior experience practicing law, demonstrating an understanding of legal workflows
• Comfortable navigating and explaining complex software, with a passion for emerging technologies, including AI
• Proactive and entrepreneurial mindset, thriving in a dynamic startup environment