Customer Success Manager

Job Summary

Owning the success and growth of agency partner relationships, the full-time remote Customer Success Manager will manage program timelines, gather partner requirements, and serve as the primary contact during implementation to drive Gross Written Premium (GWP) growth.

Key responsibilities

• Coordinate overall program timelines and ensure delivery stays on track with cross-functional teams
• Document partner requirements into clear deliverables for execution by the Product Implementation Manager
• Track project health, proactively communicate delays or risks, and maintain accurate records in the CRM

Required qualifications

• 3-5 years of experience in customer success, account management, or partnerships in insurtech, fintech, or B2B SaaS
• Proven track record of owning GWP or revenue metrics for a portfolio of accounts
• Strong relationship-building skills across various levels of partner organizations
• Ability to communicate clearly in writing and in meetings, including running business reviews independently
• Comfortable navigating ambiguity and influencing cross-functional teams without direct authority