Customer Success Manager

Job Summary

Acting as the primary point of contact for SMB and mid-market customers, the full-time remote Customer Success Manager will manage renewals, drive product adoption, and build strategic relationships to ensure long-term partnership value.

Key responsibilities

• Lead renewal discussions and manage the end-to-end renewals process, including pricing negotiations and contract management
• Drive product adoption by ensuring successful onboarding and engagement, while developing customer success stories and ROI showcases
• Act as the voice of the customer, providing feedback to internal teams and identifying expansion opportunities for account growth

Required qualifications

• Experience in renewals, Account Management, or Customer Success with SMB or mid-market customers
• Bachelor's degree required; MBA preferred
• Proficiency in Salesforce, Gainsight, and other CRM platforms
• Fluency in Finnish; additional languages such as French or German are a plus
• Strong background in B2B SaaS environments and contract negotiation skills