Customer Success Manager

Job Summary

Serving as the main point of contact for students and parents, the full-time Customer Success Manager will coordinate and facilitate the student journey with a focus on achieving educational goals while working remotely.

Key responsibilities

• Coordinate, engage, and facilitate the student's journey with personalized support from strategists, tutors, and mentors
• Act as the primary liaison between students, parents, and the wider team, providing insights and advising on value-added solutions
• Monitor student progress, proactively manage issues, and resolve complaints or escalations in a timely manner

Required qualifications

• 1-2 years of experience in customer service, project management, or a similar role
• Experience in the education sector is preferred
• Strong ability to build customer relationships with high cultural awareness and adaptability
• Demonstrated resilience and ability to thrive in a fast-paced startup environment
• Outstanding organizational skills and experience managing internal and external stakeholders